FAQs

1. How can I contact you?

You can contact us by email at furrawayofficial@gmail.com or by phone at +386 31 263 352. We are available to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging.

4. How do I request a refund?

To request a refund, please contact us at furrawayofficial@gmail.com or through our customer service phone number. Provide us with your order details and the reason for the refund request. We will guide you through the process and provide you with further instructions.

5. Can I return a product if I change my mind?

Yes, you can return a product within the 30-day refund period if you change your mind. However, please note that the item must be in its original condition, unused, and with all tags and packaging intact. We recommend contacting us as soon as possible to initiate the return process.

6. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. These include perishable goods, custom products, personalized items, and personal care goods. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about a specific item, please contact us for further clarification.

7. How long does it take to receive a refund?

Once we have received and inspected your returned item, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. Can I exchange a product for a different one?

Yes, if you wish to exchange a product for a different one, we recommend initiating a return for the original item and placing a separate order for the desired product. This will ensure a faster and smoother process for getting the item you want.

9. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that shipping times and fees may vary depending on the destination. We strive to provide the best shipping options for our customers worldwide.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or through the shipping carrier's website. If you have any difficulties tracking your order, please reach out to our customer service team for assistance.